BILLING POLICY

Effective Date: 9 August 2026

This Billing Policy explains how SOLAR SPEC handles pricing, payments, billing information, order confirmation and payment processing for purchases made through our website.

This policy should be read together with our Terms & Conditions, Returns & Refunds Policy, Shipping Policy, Warranty Policy and Privacy & Data Protection Policy.

1. BUSINESS INFORMATION

SOLAR SPEC

3 Muswell Road
Bryanston
Sandton
Gauteng
South Africa

Email: info@solarspec.co.za
Telephone: __________________

2. PRODUCT PRICES

All product prices displayed on the SOLAR SPEC website are shown in South African Rand (ZAR).

Prices may change from time to time due to supplier pricing, stock availability, exchange-rate changes, promotions or other business factors.

The applicable price for an order is the price displayed at the time the customer completes the purchase, subject to any obvious pricing or system error.

Where applicable, prices will indicate whether VAT is included.

3. VAT

Where SOLAR SPEC is required to charge VAT, the applicable VAT will be included in the displayed price or clearly indicated during the purchasing process.

Any applicable taxes or charges will be communicated to the customer before the order is completed.

4. PAYMENT METHODS

SOLAR SPEC may offer one or more of the following payment methods:

Credit or debit card
Electronic funds transfer (EFT)
Instant EFT or other electronic payment methods
Other payment methods displayed or communicated by SOLAR SPEC

The payment methods available at checkout may vary.

5. PAYMENT PROCESSING

Payment must be successfully received and verified before an order is processed for dispatch, unless SOLAR SPEC has agreed to alternative payment terms in writing.

Orders are generally processed within 1–2 business days after payment has been received and verified.

Where payment verification is delayed, order processing may also be delayed.

6. EFT PAYMENTS

Where EFT payment is selected, customers must use the correct payment reference or order number provided by SOLAR SPEC.

An EFT payment may require additional time to reflect and be verified.

Orders will not be dispatched solely on the basis of a payment confirmation or proof of payment where the payment has not yet been received or verified.

7. PAYMENT SECURITY

Where online card or electronic payments are processed through a third-party payment provider, payment information may be handled directly by that payment provider.

SOLAR SPEC does not intentionally store complete credit or debit card details on its own systems where those details are processed by a third-party payment provider.

Customers should only provide payment information through the secure payment methods made available by SOLAR SPEC.

8. BILLING INFORMATION

Customers are responsible for providing accurate billing information when placing an order.

This may include:

Full name
Company name, where applicable
Email address
Telephone number
Billing address
Delivery address
Other information reasonably required to process the order

Incorrect billing information may result in delays in processing an order or issuing documentation.

9. ORDER CONFIRMATION

After an order is submitted, customers may receive an order confirmation by email or another available communication method.

An order confirmation confirms that the order request has been received.

Where necessary, SOLAR SPEC may contact the customer to verify payment, product availability, billing information or delivery details before final fulfilment.

10. PRICING ERRORS

SOLAR SPEC takes reasonable steps to ensure that prices and product information displayed on the website are accurate.

However, genuine technical or pricing errors may occasionally occur.

Where an obvious pricing error affects an order, SOLAR SPEC may contact the customer before processing the order.

If the order cannot reasonably be fulfilled at the incorrect price, SOLAR SPEC may cancel the affected order and provide an applicable refund where payment has already been received.

11. PRODUCT AVAILABILITY

All products are subject to availability.

Payment for an order does not necessarily guarantee immediate stock availability where a product is subject to supplier availability or stock confirmation.

If a purchased product becomes unavailable, SOLAR SPEC may contact the customer regarding an alternative product, revised fulfilment arrangements or an applicable refund.

12. DELIVERY CHARGES

Applicable delivery charges will be displayed during checkout or communicated to the customer before the order is completed.

Delivery charges may vary depending on the delivery location, product size, weight, quantity and delivery method.

Please refer to our Shipping Policy and Delivery & Installation Information for additional details.

13. REFUNDS

Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.

Approved refunds will be processed within 10 business days after the refund has been approved and any required return or assessment process has been completed.

The time required for the funds to appear in the customer's account may depend on the customer's bank or payment provider.

For complete information regarding returns and refunds, please refer to our Returns & Refunds Policy.

14. CANCELLATION OF ORDERS

Customers may request cancellation of an order by contacting SOLAR SPEC as soon as possible.

Cancellation may not be possible once an order has been dispatched or where a product has been specially ordered, configured or customised, subject to applicable consumer rights.

Where an order is successfully cancelled and a refund is due, the refund will be handled in accordance with our Returns & Refunds Policy and applicable law.

15. FRAUD PREVENTION

SOLAR SPEC may take reasonable steps to verify orders and payments to protect customers and the business against fraud or unauthorised transactions.

We may delay, suspend or cancel an order where there are reasonable grounds to suspect fraudulent or unauthorised activity, subject to applicable law.

16. INVOICES AND RECEIPTS

Customers may receive an invoice, receipt or other payment documentation relating to their purchase.

Customers should retain their order confirmation and payment documentation as proof of purchase.

Proof of purchase may be required for returns, refunds, warranty claims or other customer-service requests.

17. THIRD-PARTY PAYMENT PROVIDERS

Where payments are processed by third-party payment providers, those providers may have their own terms, conditions and privacy policies.

SOLAR SPEC is not responsible for processing delays caused by a customer's bank or third-party payment provider, provided SOLAR SPEC has fulfilled its applicable obligations.

18. CHANGES TO THIS BILLING POLICY

SOLAR SPEC may update this Billing Policy from time to time to reflect changes to our payment methods, business operations or applicable legal requirements.

The latest version will be published on this website with the applicable effective date.

19. CONTACT US

For billing, payment or order-related enquiries, please contact:

SOLAR SPEC

3 Muswell Road
Bryanston
Sandton
Gauteng
South Africa

Email: info@solarspec.co.za
Telephone: __________________

Effective Date: 9 August 2026

BILLING POLICY

Effective Date: 9 August 2026

This Billing Policy explains how SOLAR SPEC handles pricing, payments, billing information, order confirmation and payment processing for purchases made through our website.

This policy should be read together with our Terms & Conditions, Returns & Refunds Policy, Shipping Policy, Warranty Policy and Privacy & Data Protection Policy.

1. BUSINESS INFORMATION

SOLAR SPEC 3 Muswell Road Bryanston Sandton Gauteng South Africa

Email: info@solarspec.co.za Telephone: __________________

2. PRODUCT PRICES

All product prices displayed on the SOLAR SPEC website are shown in South African Rand (ZAR).

Prices may change from time to time due to supplier pricing, stock availability, exchange-rate changes, promotions or other business factors.

The applicable price for an order is the price displayed at the time the customer completes the purchase, subject to any obvious pricing or system error.

Where applicable, prices will indicate whether VAT is included.

3. VAT

Where SOLAR SPEC is required to charge VAT, the applicable VAT will be included in the displayed price or clearly indicated during the purchasing process.

Any applicable taxes or charges will be communicated to the customer before the order is completed.

4. PAYMENT METHODS

SOLAR SPEC may offer one or more of the following payment methods:

Credit or debit card

Electronic funds transfer (EFT)

Instant EFT or other electronic payment methods

Other payment methods displayed or communicated by SOLAR SPEC

The payment methods available at checkout may vary.

5. PAYMENT PROCESSING

Payment must be successfully received and verified before an order is processed for dispatch, unless SOLAR SPEC has agreed to alternative payment terms in writing.

Orders are generally processed within 1–2 business days after payment has been received and verified.

Where payment verification is delayed, order processing may also be delayed.

6. EFT PAYMENTS

Where EFT payment is selected, customers must use the correct payment reference or order number provided by SOLAR SPEC.

An EFT payment may require additional time to reflect and be verified.

Orders will not be dispatched solely on the basis of a payment confirmation or proof of payment where the payment has not yet been received or verified.

7. PAYMENT SECURITY

Where online card or electronic payments are processed through a third-party payment provider, payment information may be handled directly by that payment provider.

SOLAR SPEC does not intentionally store complete credit or debit card details on its own systems where those details are processed by a third-party payment provider.

Customers should only provide payment information through the secure payment methods made available by SOLAR SPEC.

8. BILLING INFORMATION

Customers are responsible for providing accurate billing information when placing an order.

This may include:

Full name

Company name, where applicable

Email address

Telephone number

Billing address

Delivery address

Other information reasonably required to process the order

Incorrect billing information may result in delays in processing an order or issuing documentation.

9. ORDER CONFIRMATION

After an order is submitted, customers may receive an order confirmation by email or another available communication method.

An order confirmation confirms that the order request has been received.

Where necessary, SOLAR SPEC may contact the customer to verify payment, product availability, billing information or delivery details before final fulfilment.

10. PRICING ERRORS

SOLAR SPEC takes reasonable steps to ensure that prices and product information displayed on the website are accurate.

However, genuine technical or pricing errors may occasionally occur.

Where an obvious pricing error affects an order, SOLAR SPEC may contact the customer before processing the order.

If the order cannot reasonably be fulfilled at the incorrect price, SOLAR SPEC may cancel the affected order and provide an applicable refund where payment has already been received.

11. PRODUCT AVAILABILITY

All products are subject to availability.

Payment for an order does not necessarily guarantee immediate stock availability where a product is subject to supplier availability or stock confirmation.

If a purchased product becomes unavailable, SOLAR SPEC may contact the customer regarding an alternative product, revised fulfilment arrangements or an applicable refund.

12. DELIVERY CHARGES

Applicable delivery charges will be displayed during checkout or communicated to the customer before the order is completed.

Delivery charges may vary depending on the delivery location, product size, weight, quantity and delivery method.

Please refer to our Shipping Policy and Delivery & Installation Information for additional details.

13. REFUNDS

Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.

Approved refunds will be processed within 10 business days after the refund has been approved and any required return or assessment process has been completed.

The time required for the funds to appear in the customer's account may depend on the customer's bank or payment provider.

For complete information regarding returns and refunds, please refer to our Returns & Refunds Policy.

14. CANCELLATION OF ORDERS

Customers may request cancellation of an order by contacting SOLAR SPEC as soon as possible.

Cancellation may not be possible once an order has been dispatched or where a product has been specially ordered, configured or customised, subject to applicable consumer rights.

Where an order is successfully cancelled and a refund is due, the refund will be handled in accordance with our Returns & Refunds Policy and applicable law.

15. FRAUD PREVENTION

SOLAR SPEC may take reasonable steps to verify orders and payments to protect customers and the business against fraud or unauthorised transactions.

We may delay, suspend or cancel an order where there are reasonable grounds to suspect fraudulent or unauthorised activity, subject to applicable law.

16. INVOICES AND RECEIPTS

Customers may receive an invoice, receipt or other payment documentation relating to their purchase.

Customers should retain their order confirmation and payment documentation as proof of purchase.

Proof of purchase may be required for returns, refunds, warranty claims or other customer-service requests.

17. THIRD-PARTY PAYMENT PROVIDERS

Where payments are processed by third-party payment providers, those providers may have their own terms, conditions and privacy policies.

SOLAR SPEC

3 Muswell Road
Bryanston
Sandton
Gauteng
South Africa

Email: info@solarspec.co.za
Telephone: __________________

3 Muswell Road
Bryanston
Sandton
Gauteng
South Africa

Email: info@solarspec.co.za
Telephone: __________________