Effective Date: 9 August 2026
 

SOLAR SPEC (“SOLAR SPEC”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, requesting quotations, or communicating with us.

This Privacy & Data Protection Policy explains how SOLAR SPEC collects, uses, stores and protects personal information in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
 

1. INFORMATION WE COLLECT
 

Depending on how you interact with SOLAR SPEC, we may collect the following information:

Personal Information

• Full name

• Email address

• Telephone or mobile number

• Billing address

• Delivery address

• Company or business name

• Information provided when requesting a quotation

• Information provided when contacting customer support
   

Order & Transaction Information

• Products purchased

• Order details

• Transaction amounts

• Payment status

• Delivery information

• Invoices and related transaction records

• Information required to process returns, refunds or warranty claims

Website Information
 

When you use our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Website activity

• Referring website

• Approximate location information

• Cookies and similar technologies
   

2. HOW WE USE YOUR INFORMATION

SOLAR SPEC may use your personal information to:

• Process and fulfil orders

• Arrange delivery or collection

• Process payments

• Provide quotations

• Respond to enquiries

• Provide customer support

• Communicate with you regarding your orders

• Process returns, refunds and warranty claims

• Maintain business and transaction records

• Improve our website, products and services

• Detect and prevent fraud, abuse or security incidents

• Comply with applicable legal and regulatory obligations

• Send marketing communications where permitted by law and where appropriate consent has been provided

We will use personal information only for reasonable and lawful purposes that are compatible with the purpose for which the information was collected, subject to applicable law.
 

3. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from SOLAR SPEC, we may contact you by email, telephone, SMS or other available communication channels regarding products, promotions, special offers and services.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing order, payment, delivery, return, refund, warranty claim or other transaction.
 

4. SHARING YOUR INFORMATION

SOLAR SPEC does not sell or rent your personal information.

Where reasonably necessary to operate our business, we may share relevant personal information with trusted service providers, including:

• Payment service providers

• Courier and delivery companies

• Website hosting and technology providers

• IT and technical service providers

• Accounting and professional service providers

• Fraud-prevention and security providers

• Government authorities or law-enforcement agencies where legally required

Only information reasonably necessary for the relevant service or lawful purpose will be shared.

Where appropriate, SOLAR SPEC will take reasonable steps to ensure that third parties handling personal information maintain appropriate confidentiality and security measures.
 

5. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment providers.

Where payment information is processed directly by a third-party payment provider, SOLAR SPEC does not intentionally store complete credit or debit card details on its own systems.

Payment providers may process personal and payment information in accordance with their own privacy policies, terms and security requirements.
 

6. COOKIES

Our website may use cookies and similar technologies to improve functionality, security and user experience.

Cookies may be used to:

• Keep products in your shopping cart

• Remember website preferences

• Understand website usage

• Improve website performance

• Support website analytics

• Assist with relevant marketing where applicable

You can manage or disable cookies through your internet browser settings. Disabling certain cookies may affect some functionality of the website.
 

7. DATA SECURITY

SOLAR SPEC takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Unauthorised disclosure

• Alteration

• Destruction

Although reasonable security measures are implemented, no method of electronic transmission or storage can be guaranteed to be completely secure.
 

8. RETENTION OF PERSONAL INFORMATION

SOLAR SPEC retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Fulfilling orders

• Providing customer services

• Processing returns and refunds

• Processing warranty claims

• Resolving disputes

• Maintaining business and transaction records

• Complying with applicable legal obligations

When personal information is no longer required, SOLAR SPEC will take reasonable steps to delete, destroy or anonymise it where practicable and legally permitted.
 

9. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

• Request access to personal information held about you

• Request correction of inaccurate or outdated information

• Request deletion of personal information where legally permitted

• Object to certain processing of your personal information

• Withdraw consent where processing is based on consent

• Opt out of direct marketing communications

• Raise a complaint regarding the handling of your personal information

Requests relating to your personal information should be submitted using the contact details provided below.
 

10. CHILDREN'S PRIVACY

Our website is not intentionally directed at children.

SOLAR SPEC does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without the required consent, please contact us so that appropriate steps can be taken.
 

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment platforms, social-media platforms or other external services.

SOLAR SPEC is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.
 

12. INTERNATIONAL DATA TRANSFERS

Some third-party service providers used by our website may process or store information outside South Africa.
 

Where personal information is transferred outside South Africa, SOLAR SPEC will take reasonable steps to ensure that such transfers are handled in accordance with applicable data-protection requirements.
 

13. CHANGES TO THIS POLICY

SOLAR SPEC may update this Privacy & Data Protection Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

Any updated version will be published on this page with the applicable effective date.
 

14. CONTACT US

If you have questions about this Privacy & Data Protection Policy, wish to exercise your privacy rights, or have a concern about how your personal information is handled, please contact SOLAR SPEC.
 

SOLAR SPEC

3 Muswell Road
Bryanston
Sandton
Gauteng
South Africa
 

Email: info@solarspec.co.za
Telephone: __________________
 

15. INFORMATION REGULATOR
 

If you believe your personal information has been handled unlawfully and you are unable to resolve the matter directly with SOLAR SPEC, you may have the right to lodge a complaint with the South African

Information Regulator.
 

Information Regulator South Africa

Information Regulator South Africa

This Privacy & Data Protection Policy should be read together with the SOLAR SPEC Terms & Conditions, Refunds & Returns Policy, Shipping Policy, Billing Policy, Warranty Policy and Disclaimer.