Terms & Condition

Effective Date: 9 August 2026

These Terms & Conditions (“Terms”) govern your use of the SOLAR SPEC website and your purchase of products and services through our online store.

By accessing or using our website, placing an order, requesting a quotation, or purchasing products from SOLAR SPEC, you agree to be bound by these Terms.

1. ABOUT SOLAR SPEC

SOLAR SPEC

3 Muswell Road
Bryanston
Sandton
Gauteng
South Africa

Email: info@solarspec.co.za
Telephone: __________________

SOLAR SPEC supplies solar, backup power and energy products, including solar panels, inverters, batteries, generators, portable power stations, solar combos and complete backup systems.

2. USE OF OUR WEBSITE

You agree to use this website lawfully and responsibly.

You may not:

Use the website for unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with website security or functionality
Copy or misuse website content without permission
Submit false, misleading or fraudulent information
Use the website in a manner that could damage SOLAR SPEC or other users

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers or website.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However:

Product images may differ slightly from the actual product.
Product specifications may change according to manufacturer updates.
Colours and appearance may vary depending on your device or screen.
Availability may change without prior notice.
Accessories shown in product images may not necessarily be included unless specifically stated.

Customers should review the product description and specifications before placing an order.

Where technical specifications are important to a purchase, customers are encouraged to contact SOLAR SPEC before ordering.

4. SOLAR SYSTEM AND TECHNICAL INFORMATION

Solar and backup-power products must be selected according to the customer's specific requirements.

Factors such as electricity consumption, connected loads, battery capacity, inverter capacity, solar generation, installation conditions and usage patterns can affect system performance.

Information provided on the website is for general product information and does not constitute a guarantee that a particular system will meet a customer's specific electricity requirements.

Customers should obtain appropriate professional advice and installation services where required.

SOLAR SPEC does not guarantee a particular energy saving, backup duration or electricity output unless expressly stated in writing for a specific product or system.

5. PRICES

All prices displayed on the website are subject to change without notice.

Where applicable, prices will include VAT or indicate whether VAT is applicable.

The price applicable to an order will be the price displayed at the time the order is placed, subject to any obvious pricing error.

We reserve the right to correct genuine pricing or product-information errors.

If an obvious pricing error affects an order, SOLAR SPEC may contact the customer before processing the order.

6. PRODUCT AVAILABILITY

Products displayed on our website are subject to availability.

A product appearing on the website does not necessarily guarantee that it is immediately available for dispatch.

Where an ordered product is unavailable, SOLAR SPEC may contact the customer regarding available alternatives, revised fulfilment arrangements or a refund where applicable.

7. ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

An order acknowledgement or automated email does not necessarily mean that the order has been finally accepted or that payment has been verified.

SOLAR SPEC may contact you to verify order, payment or delivery information where reasonably necessary.

An order may be cancelled or declined where permitted by law, including where:

Payment cannot be verified
Product information contains an obvious error
A product is unavailable
Fraud or suspicious activity is reasonably suspected
Delivery cannot reasonably be completed
The order contains materially incorrect information

Where an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Refunds & Returns Policy and applicable law.

8. PAYMENT

We accept payment methods made available through our website or communicated to customers by SOLAR SPEC.

Payment must be successfully received or verified before an order is processed for fulfilment, unless otherwise agreed in writing.

Customers are responsible for providing accurate payment and billing information.

SOLAR SPEC reserves the right to delay processing an order until payment has been verified.

Additional payment terms are set out in our Billing Policy.

9. DELIVERY

We offer delivery options within South Africa, subject to product availability, delivery location and courier or transport restrictions.

Delivery charges and estimated delivery times may vary depending on:

Product size and weight
Delivery location
Courier availability
Stock availability
Public holidays
Remote-area requirements
Circumstances outside our reasonable control

Delivery estimates are not guarantees unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and appropriate contact details.

Additional information is provided in our Shipping Policy.

10. INSPECTION OF DELIVERIES

Customers should inspect products as soon as reasonably possible after delivery.

If a product appears damaged, incorrect or incomplete, customers should contact SOLAR SPEC promptly and provide relevant information and photographs where requested.

This does not limit any rights available to consumers under applicable South African law.

11. RETURNS AND REFUNDS

Returns and refunds are handled in accordance with our Refunds & Returns Policy and applicable South African consumer-protection legislation.

Customers should review the Refunds & Returns Policy before purchasing.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot lawfully be excluded.

12. WARRANTIES

Some products sold by SOLAR SPEC may include a manufacturer's or supplier's warranty.

Warranty coverage, duration and conditions may differ between products.

Warranty claims may be subject to:

Proof of purchase
Manufacturer warranty terms
Correct installation and use
Product inspection or assessment
Exclusions specified by the manufacturer or supplier

Additional information is provided in our Warranty Policy.

13. INSTALLATION

Unless specifically stated otherwise, purchasing a product from SOLAR SPEC does not automatically include installation.

Customers are responsible for arranging qualified installation where required.

Electrical and solar installations should be carried out by appropriately qualified professionals and in accordance with applicable requirements.

SOLAR SPEC is not responsible for damage caused by incorrect, unsafe or unauthorised installation where such damage is not attributable to SOLAR SPEC or the product itself.

14. CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring that products purchased are suitable for their intended application.

Customers should provide accurate information when requesting quotations or advice, including relevant load requirements, existing equipment and intended use.

Where a customer provides incomplete or inaccurate information, SOLAR SPEC cannot guarantee that a recommended product or system will meet requirements based on information that was not provided.

15. QUOTATIONS

Quotation prices and terms are valid for the period stated on the quotation.

If no validity period is stated, SOLAR SPEC may specify the applicable validity period when issuing the quotation.

A quotation does not constitute a confirmed order until accepted and payment or other agreed requirements have been completed.

Product availability may change between quotation and order confirmation.

16. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website, including:

Logos
Branding
Text
Graphics
Images
Product content
Website design
Layout
Software

is owned by or licensed to SOLAR SPEC and may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute or commercially use website content without appropriate permission.

Product names, logos and trademarks belonging to manufacturers or third parties remain the property of their respective owners.

17. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use third-party services, including payment, delivery, analytics or communication providers.

SOLAR SPEC does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

Your use of third-party services may be subject to their own terms and policies.

18. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly but do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

Maintenance
Technical problems
Hosting issues
Security incidents
Software updates
Circumstances outside our reasonable control

19. LIMITATION OF LIABILITY

To the extent permitted by applicable law, SOLAR SPEC will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.

SOLAR SPEC will not be responsible for losses resulting from misuse, unauthorised modification, incorrect installation or use of products contrary to manufacturer instructions where such loss is not caused by SOLAR SPEC.

20. EVENTS BEYOND OUR CONTROL

SOLAR SPEC will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
Fires
Floods
Power or telecommunications failures
Transport disruptions
Strikes or industrial action
Supplier disruptions
Government restrictions
Civil emergencies
Other events beyond our reasonable control

Where possible, we will communicate material delays and take reasonable steps to minimise their impact.

21. PRIVACY

Personal information collected through our website is handled in accordance with our Privacy & Data Protection Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy.

22. CHANGES TO THESE TERMS

SOLAR SPEC may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable legal requirements.

The updated version will be published on this website with the applicable effective date.

23. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law and the rights and protections available to consumers under applicable legislation.

24. CONTACT US

For questions regarding these Terms & Conditions, orders or our products, please contact:

SOLAR SPEC

3 Muswell Road
Bryanston
Sandton
Gauteng
South Africa

Email: info@solarspec.co.za
Telephone: __________________

These Terms & Conditions should be read together with SOLAR SPEC's Privacy & Data Protection Policy, Refunds & Returns Policy, Shipping Policy, Billing Policy, Warranty Policy and Disclaimer.