Effective Date: 9 August 2026

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SOLAR SPEC (“SOLAR SPEC”, “we”, “us” or “our”) is committed to providing customers with quality solar, backup-power and energy products.

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This Returns & Refunds Policy explains the conditions and process for returning products purchased from SOLAR SPEC and requesting a refund.This policy applies to purchases made through the SOLAR SPEC website and should be read together with our Terms & Conditions, Shipping Policy, Billing Policy and Warranty Policy.

Nothing in this policy is intended to remove, restrict or limit any consumer rights provided under applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA).

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1. RETURN WINDOW

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Customers may request a return within 14 days from the date of delivery, provided the product qualifies for return under this policy and applicable law.

The 14-day return period does not remove or limit any statutory rights that may apply to defective, unsafe, unsuitable or incorrectly supplied goods.

Customers should contact SOLAR SPEC as soon as reasonably possible after identifying anyproblem with a product.
 

2. PRODUCTS ELIGIBLE FOR RETURN
 

A product may be eligible for return where:

• The product is defective or faulty

• The incorrect product was supplied

• The product was damaged before or during delivery

• The product does not correspond with the agreed description or specifications

• The product qualifies for a return under applicable consumer law

• The return is requested within the applicable return period

• SOLAR SPEC has otherwise agreed to accept the return

Return eligibility may depend on the reason for the return, the condition of the product and applicable law.
 

3. CHANGE-OF-MIND RETURNS
 

Where permitted by applicable law, customers may request a change-of-mind return within 14 days of delivery.

For a change-of-mind return, the product should generally be:

• Unused

• In its original condition

• Complete with all components and accessories

• In its original packaging where reasonably required

• Accompanied by valid proof of purchase

Certain products may not be suitable for return once they have been installed, configured, customised, used or altered, subject to applicable consumer rights.

Customers must contact SOLAR SPEC before returning a change-of-mind purchase.
 

4. DEFECTIVE OR FAULTY PRODUCTS
 

If a product is defective or faulty, customers should contact SOLAR SPEC as soon as reasonably possible after discovering the issue.

We may request:

• Order number

• Proof of purchase

• Product serial number where applicable

• Description of the problem

• Photographs or videos

• Other information reasonably required to assess the issue

The product may need to be inspected or assessed before a repair, replacement or refund is processed.
 

Where applicable, remedies will be provided in accordance with the Consumer Protection Act and other applicable laws.
 

5. INCORRECT PRODUCTS
 

If SOLAR SPEC supplies an incorrect product, please contact us as soon as reasonably possible.

We will assess the matter and, where appropriate, arrange:

• Replacement with the correct product

• Return or collection of the incorrect product

• Refund or another appropriate remedy

Customers should not install, modify or use an incorrect product before contacting SOLAR SPEC.
 

6. PRODUCTS DAMAGED DURING DELIVERY
 

Customers should inspect their delivery as soon as reasonably possible.

If a product arrives damaged, customers should notify SOLAR SPEC preferably within 14 days of delivery.

Please provide:
 

• Order number

• Photographs of the outer packaging

• Photographs of the damaged product

• Description of the damage

Where reasonably possible, customers should retain the original packaging until the matter has been assessed.

SOLAR SPEC will investigate the matter and provide an appropriate remedy where applicable.
 

7. INSTALLED OR USED PRODUCTS
 

Solar panels, inverters, batteries, generators, portable power stations and other electrical equipment may be difficult to return after installation or use.
 

Customers should confirm that a product is suitable and compatible with their intended application before installation.
 

A product that has been installed, connected, configured, modified or used may require technical assessment before a return, replacement or refund is approved.
 

This does not affect any mandatory consumer rights relating to defective or unsuitable goods.
 

8. PRODUCTS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURN
 

Subject to applicable law, change-of-mind returns may not be accepted where products have been:

• Installed

• Used

• Modified

• Configured specifically for the customer

• Damaged after delivery

• Altered from their original condition

• Returned without required components or accessories

Specially ordered, customised or configured products may be subject to additional return conditions communicated to the customer before purchase.

These conditions do not limit any consumer rights that cannot legally be excluded.
 

9. DAMAGE CAUSED BY INCORRECT USE OR INSTALLATION
 

A return, replacement or refund may not be available for damage caused by:

• Incorrect installation

• Incorrect wiring

• Incorrect configuration

• Incorrect voltage or electrical connections

• Misuse

• Negligence

• Accidental damage

• Unauthorised modifications

• Tampering

• Failure to follow manufacturer instructions

• Use outside the manufacturer's specified operating conditions

These exclusions do not apply where they would unlawfully restrict a consumer's statutory rights.
 

10. WARRANTY CLAIMS
 

Some products sold by SOLAR SPEC may include a manufacturer's or supplier's warranty.

Warranty periods and conditions vary between products.

A warranty claim may require:

• Proof of purchase

• Product serial number

• Technical assessment

• Compliance with manufacturer requirements

• Evidence of proper installation and use where relevant

Warranty claims are handled according to the applicable manufacturer's or supplier's warranty terms and our Warranty Policy.

A warranty claim is separate from a change-of-mind return.
 

11. HOW TO REQUEST A RETURN
 

To request a return, contact SOLAR SPEC before sending the product back.

Please provide:

• Full name

• Order number

• Product name

• Date of purchase

• Date of delivery

• Reason for the return

• Description of the issue

• Photographs or videos where relevant
   

Email: info@solarspec.co.za
 

SOLAR SPEC will provide return instructions where the return is approved.

Customers should not send products to an address that has not been confirmed by SOLAR SPEC.
 

12. RETURN SHIPPING COSTS
 

Where a return is required because SOLAR SPEC supplied an incorrect product, or where a product is defective or damaged and SOLAR SPEC is responsible under applicable law, SOLAR SPEC will arrange or cover reasonable return or collection costs where required.

For eligible change-of-mind returns, the customer may be responsible for reasonable return delivery costs where permitted by law.

Return arrangements may vary depending on the product's size, weight, value and delivery requirements.
 

13. REFUND PROCESS
 

Once a return has been received and assessed where assessment is required, SOLAR SPEC will determine the appropriate remedy in accordance with this policy and applicable law.

Depending on the circumstances, the remedy may include:

• Refund

• Replacement

• Repair

• Another appropriate remedy permitted by law

Where a refund is approved, it will generally be made using the original payment method where reasonably possible.
 

14. REFUND PROCESSING TIME
 

Approved refunds will be processed by SOLAR SPEC within 10 business days after the refund has been approved and any required return or assessment process has been completed.

The time taken for the funds to appear in the customer's account may depend on the customer's bank or payment service provider.
 

15. REFUND AMOUNT
 

The amount refunded will depend on the reason for the return and applicable law.

Where SOLAR SPEC is required to provide a full refund, the applicable amount will be refunded in accordance with South African consumer law.
 

For eligible change-of-mind returns, any permitted deductions or return costs will be communicated to the customer before the refund is processed.
 

SOLAR SPEC will not make deductions that are prohibited by applicable law.
 

16. PRODUCTS PURCHASED AS PART OF A SOLAR COMBO OR SYSTEM
 

Where products are purchased as part of a solar combo, kit or complete backup system, individual components may be interdependent.

Returning one component may affect the functionality or intended use of the overall system.

SOLAR SPEC may assess the complete order where necessary before approving a return, replacement or refund.

Customers should contact SOLAR SPEC before returning individual components from a combo or complete system.
 

17. SPECIAL, CUSTOM OR CONFIGURED ORDERS
 

Products that have been specially ordered, configured, customised or sourced specifically for a customer may have different return conditions.

Any applicable conditions will be communicated to the customer before the order is confirmed.

Nothing in this section removes or limits mandatory consumer rights.
 

18. PROOF OF PURCHASE
 

Proof of purchase may be required when processing a return, refund, replacement or warranty claim.

Acceptable proof may include:

• Order confirmation

• Invoice

• Receipt

• Payment confirmation

• Other reasonable evidence of purchase
   

19. FRAUDULENT OR ABUSIVE RETURNS

SOLAR SPEC may investigate suspected fraudulent, dishonest or abusive return activity.

Nothing in this section limits legitimate consumer rights under applicable law.
 

20. CONTACT US

For returns, refunds or questions about this policy, please contact:
 

SOLAR SPEC

3 Muswell Road
Bryanston
Sandton
Gauteng
South Africa
 

Email: info@solarspec.co.za
Telephone: __________________
 

21. POLICY UPDATES
 

SOLAR SPEC may update this Returns & Refunds Policy from time to time to reflect changes to our business, products, services or applicable legal requirements.

The latest version will be published on this website with the applicable effective date.

Effective Date: 9 August 2026